Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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Query Development: Use SQL to pull operational reports, troubleshoot delivery discrepancies, and audit data integrity between the TMS and other supply chain systems.
Issue Resolution: Act as the first line of technical support for transport planners and operations teams, resolving system "glitches" or data errors promptly.
Team Collaboration: Work closely with the TMS/WMS team to ensure the "moving parts" of the software revamp stay aligned with ground operations.
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Query Development: Use SQL to pull operational reports, troubleshoot delivery discrepancies, and audit data integrity between the TMS and other supply chain systems.
Issue Resolution: Act as the first line of technical support for transport planners and operations teams, resolving system "glitches" or data errors promptly.
Team Collaboration: Work closely with the TMS/WMS team to ensure the "moving parts" of the software revamp stay aligned with ground operations.
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The Super User provides functional expertise throughout the tender, solution design, and implementation lifecycle, advising on WMS capabilities, supporting solution selection, and driving continuous improvement through system enhancements, standardisation, and the adoption of new functionalities.
The role builds site-level WMS expertise by coaching Key Users, facilitating knowledge sharing, and delivering training across the business. Success requires strong WMS and warehouse operations knowledge, project implementation experience, and effective stakeholder management to deliver operational excellence.
Assess existing products and identify where functionality, user experience, workflows and delivery can be improved, without unnecessarily rebuilding the underlying architecture.
Develop and prioritise a practical roadmap covering enhancements, modernisation initiatives and new capabilities.
Work with engineering to translate product priorities into clear requirements, releases and delivery plans.
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