The Windows IIS Web Server Expert will play a crucial role in supporting the development and implementation of a standardized framework for the use of Internet Information Services (IIS) within the bank.
This individual will be responsible for maintaining, expanding, and documenting necessary security controls for the IIS framework on bank servers, ensuring compliance with relevant security and regulatory requirements.
The expert will provide consulting to internal customers, particularly those who lack experience with IIS but utilize it on their servers, enabling them to align effectively with the established framework.
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The Windows IIS Web Server Expert will play a crucial role in supporting the development and implementation of a standardized framework for the use of Internet Information Services (IIS) within the bank.
This individual will be responsible for maintaining, expanding, and documenting necessary security controls for the IIS framework on bank servers, ensuring compliance with relevant security and regulatory requirements.
The expert will provide consulting to internal customers, particularly those who lack experience with IIS but utilize it on their servers, enabling them to align effectively with the established framework.
...
The Windows IIS Web Server Expert will play a crucial role in supporting the development and implementation of a standardized framework for the use of Internet Information Services (IIS) within the bank.
This individual will be responsible for maintaining, expanding, and documenting necessary security controls for the IIS framework on bank servers, ensuring compliance with relevant security and regulatory requirements.
The expert will provide consulting to internal customers, particularly those who lack experience with IIS but utilize it on their servers, enabling them to align effectively with the established framework.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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