Support change management, process stabilization, and hypercare activities post go-live
Contribute to process standardization and adoption of new system capabilities leveragingS/4HANA improvements such as enhanced collections, billing automation, and dispute management
Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation. Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams
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Flawless Regional Communication: Craft articulate, compelling, and professional written communications tailored to specific client milestones, ensuring a premium brand voice.
Relationship Management & Campaigns: Coordinate thoughtful client appreciation initiatives (festive greetings, milestone gifts, and "We Miss You" reactivation campaigns) to drive retention and referrals.
CRM Management: Maintain meticulous records of client intelligence, interaction histories, and touchpoints within the CRM system.
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You will be a part of the Malaysia team and report to the Commercial Leader, Malaysia. If you thrive in a dynamic, highly driven and successful team and want to work to build a world-class sales organization—read on.
In this role, you will have the opportunity to:
Assist with managing existing accounts, providing support to Account Managers and the individual territory business development plans.
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Handle refunds, exchanges, complaints and feedback with care — and turn an unhappy moment into a recovered customer.
Notice the patterns — what customers keep asking, struggling with, or complaining about — and flag them so we fix the root cause, not just the symptom.
Keep customers happy after the sale: check in on the big orders, catch an unhappy customer early, and win back the ones who've gone quiet.
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