Client relationship management: Ensure excellent customer service by understanding client needs, responding promptly to queries, and offering effective solutions.
Sales operations: Implement Standard Operating Procedures and Policies accurately and in a timely manner.
Brand ambassador: Promote our services and values by becoming the face of Lalamove when engaging with local partners.
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Performance & Accountability: Implement visible scoreboards and conduct regular performance check-ins to monitor and improve key metrics such as NOC per Consultant and conversion rates.
Cross-Functional Alignment: Collaborate with Marketing on lead quality and referral systems, and with Project/O&M teams to ensure delivery confidence during the sales process.
Engineering background (or equivalent technical experience) is highly preferred.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Track creator deliverables and posting deadlines. Stand by during assigned livestreams to answer questions from creators and customers.
Conduct market research (e.g., desktop research, sales data, etc.) to analyze consumer insights, competitive trends, and market intelligence. Provide inputs to develop effective marketing plans.
Assist in planning and executing eCommerce campaigns & communications.
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