Handle shipment delays, cargo damage, or customs issues, provide solutions and alternatives to minimize disruption, and provide internal updates on shipment status and issues to relevant stakeholders
Act as the main point of contact for customers on shipment enquiries and updates, resolve customer complaints, delays, or shipment issues promptly, maintain strong relationships with clients to ensure repeat business, and provide excellent customer service and support
Coordinate end-to-end shipment process (export/import/transshipment), ensure compliance with customs regulations and documentation requirements, monitor shipment movement and ensure timely delivery, and coordinate with warehouse and transport teams for cargo handling.
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Inventory Management
Data Entry
Record Keeping
Scheduling
Communication Skills
Problem Solving
Time Management
Attention to Detail
Teamwork
Office Administration
Logistics Support
Monitor inbound, putaway, replenishment, kitting, Finished Goods receiving, storage, and outbound shipment activities to identify risks, delays, and bottlenecks.
Prepare and distribute accurate daily, weekly, and monthly performance reports within the agreed reporting timeline.
Identify data anomalies, failed transactions, interface issues, and system gaps, and coordinate with Operations and IT for timely containment and permanent resolution.
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Ensure the warehouse workforce execute the timely receiving transactions (physically & electronically), putaway accurately, supply WO material kits to production timely and outbound shipments prepared & shipped out on time.
Responsible for monitoring individual and team performance, conducting evaluations, and initiating performance-related discussions and improvement plans.
Has authority to issue warnings and recommend disciplinary actions, including escalations to HR or higher management when needed.
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