Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency....
We are seeking an experienced Windows & VMware Administrator to support and architect enterprise server and virtualization environments within the technology sector. In this role, you'll be a subject matter expert for Windows Server and VMware infrastructure, ensuring reliability, security, and performance across a large-scale enterprise environment while resolving complex technical issues and collaborating with cross-functional teams.
What You'll Do
• Handle Tier 2/3 problem-solving and resolve ServiceNow tickets across priority and service request queues...
Deploy, configure, and maintain Tanzu Kubernetes Grid (TKG) clusters across on‑prem and cloud environments (vSphere, AWS, Azure).
Manage Tanzu Mission Control (TMC) for cluster lifecycle, policy enforcement, and governance.Implement Tanzu Application Platform (TAP) for developer onboarding, CI/CD integration, and secure supply chain.
Build and maintain cluster add‑ons (Ingress, Service Mesh, Logging, Monitoring)....