Create and meaningfully evolve Vietnamese language guidelines and language strategy with clear focus on Artificial Intelligence-based quality improvements for Google, taking into account input from users, stakeholders
Develop an expert level understanding of the Vietnam market and user expectations for Vietnamese language quality and how to use language to achieve market and user needs.
Bachelor’s degree or equivalent practical experience.
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Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
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Cross-Functional Stakeholder Management: Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
Analytical Thinking & Data-Driven Problem Solving: Review quality metrics, escalations, and appeals data to identify execution gaps, uncover root causes, and improve guideline consistency.
Global Program Management: Support policy and process change management by assessing operational risk, coordinating updates, and driving consistent implementation across markets.
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Voice-based interactions with AI models — for projects that involve this, sessions are recorded, and audio may be shared with the client as part of the evaluation deliverable.
Submitting deliverables (write-ups, ratings, screenshots, or recordings) in the format each task specifies.
Native or expert-level fluency in Vietnamese, as spoken in Vietnam
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Assists with limousine/taxi bookings, dining, attractions and entertainment reservations/ticket purchase, and any other guest queries/requests
Prepares thoughtfully each suite, conducts seamless arrival meet and greet and in-suite check-in, customizes suite orientation, offers welcome drink, initiates unpacking service and customizes itinerary based on guest’s preferences
Serves and replenishes amenities, facilitates daily make-up room and turndown services, assists with laundry services, performs shoe-shining, and purposefully notes down preferences through observations and interactions
...
Candidates should possess problem-solving and organizational skills, including attention to detail, ability to prioritize tasks, and willingness to learn new processes.
A recent graduate or early-career professional with a diploma or bachelor’s degree (any discipline) is preferred.
Ability to work on-site in Kuala Lumpur and collaborate effectively in a multicultural, team-oriented environment is required.
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Provide regular updates on the event progress and status reports
Crafts / edits website, email and registration form copy in language, QA event website and emails from language perspective once setup by Tools Setup team