The Inside Sales Representative (ISR) is a high-energy, outward-facing role at the heart of CSSB's lead generation engine. The ISR is responsible for identifying, qualifying, and developing new business opportunities by actively monitoring government and corporate procurement portals, engaging with prospective clients, and supporting the Account Management team through the early stages of the sales cycle. This is a single headcount position within the Pre-Sales Team, reporting to the Pre-Sales Manager.
This is an ideal entry point for a driven individual who wants to build a career in B2B technology sales, with exposure to government ICT procurement, enterprise solutions, and Malaysia's public sector market.
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Prepare, review, and summarize tenancy agreements for retail outlets, ensuring accuracy and adherence to company policies and legal requirements. Maintain and regularly audit the Tenancy Master File, ensuring accuracy, completeness, and alignment with outlet progress.
To monitor the renewal timeline as stipulated in the agreement, summarize the yearly renewal report, to prepare and serve renewal notice to the landlord on time.
Monitor and track utilities applications and payments for all retail outlets, ensuring timely collection and accurate record-keeping. Coordinate with tenants and finance department to address any payment issues or concerns promptly. Oversee the payment of utility bills for retail outlets, ensuring prompt settlement and maintaining records of payments. Review and analyze utilities consumption to track trends and identify cost-saving opportunities.
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If you’re passionate about content creation, social media, branding and marketing execution, this could be a great opportunity to gain hands-on industry experience.
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Collaborate with the internal team to develop customised digital marketing strategies and proposals for potential clients.
Ensure clients understand the established workflows and maintain regular communication throughout the delivery process.
Stay updated with industry trends, competitor activities, and emerging technologies to identify new business opportunities and potential areas for expansion.
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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You’ll be brainstorming, conceptualising, ideating, and working with a team to execute creative briefs. Scope includes designing interfaces, social media visuals, video stories, animation, and interactive web experiences.
You’ll be involved in the creative pitches and campaign proposals.
You’ll lead creative campaigns with a team and guide junior designers during execution, ensuring quality across the board.
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You’ll explore new avenues daily. Think designing interfaces, social media visuals, video stories, animation, and interactive web experiences.
You’ll be exposed to digital360 campaigns, create digital marketing assets for multiple industries, and contribute to brands’ latest launches as part of the creative team.
You’ll be working closely with the Art Director or Creative Lead on brainstorming, conceptualising, ideating, and executing fresh ideas.
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Track and review all spares requirements from all sources (eg: Modification Action Form (MAF), Engineering Notes (EN), Airworthiness Directive Special Inspection (ADSI/SI), Carry Forwards (CFWD), Preload Bill of Material (BOMs), Pre-Service Mod (PSM), Hard/Soft-life, etc), reviewing past trends and future demands, to ensure timely availability of spares
To inform purchasing team to cancel Purchasing Orders (PO) for requirements that are cancelled
Review frequent robbed spares from aircraft in hangars. Monitoring of frequent robbed items
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Relationship & Account Management: Build long-term, trusting relationships with clients to ensure high retention rates, upselling opportunities, and referrals.
Deal Closure & Negotiation: Manage contract negotiations, handle objections with ease, and close deals efficiently to meet and exceed monthly and quarterly sales targets.
Market Intelligence: Stay updated on industry trends in EdTech, ERP, and general software development to position us effectively against competitors.
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The Service Delivery Manager (SDM) is a critical operational role responsible for the successful delivery, maintenance, and management of CSSB's ICT Maintenance and Managed Services contracts. The SDM acts as the primary point of contact between CSSB and its clients post-award, ensuring that all contracted ICT services — including network infrastructure, server and data center maintenance, software support, and managed IT services — are delivered on time, within scope, and to the highest standard of quality.
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You’ll be brainstorming, conceptualising, ideating, and working with a team to execute creative briefs. Scope includes designing interfaces, social media visuals, video stories, animation, and interactive web experiences.
You’ll be involved in the creative pitches and campaign proposals.
You’ll lead creative campaigns with a team and guide junior designers during execution, ensuring quality across the board.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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