What You'll Do: Provide expert support for Cisco Unified Communications Manager (UCM) Troubleshoot system issues and implement effective solutions Manage upgrades, patches, and configuration changes Collaborate with internal teams and clients to ensure optimal performance Monitor system health and proactively resolve potential problems Document processes, incidents, and resolutions clearly
Lead ad hoc and ongoing operational projects that have regional or global impact, e.g. optimized territory planning, forecast modeling, process improvement and automation
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
Lead ad hoc and ongoing operational projects that have regional or global impact, e.g. optimized territory planning, forecast modeling, process improvement and automation
Mine and analyse data from data sources to develop new products offering or drive optimisation and improvement of product development, marketing techniques and business strategies.
5+ years in sales strategy, go-to-market planning, or revenue leadership, with direct ownership of territory and quota design and pipeline forecast decks