Plan and lead UX elicitation with operational users and the customer: contextual inquiry and observation of controller workflows, stakeholder interviews, workshops, task analysis, and review of existing systems and operational procedures.
Plan and lead UX elicitation with operational users and the customer: contextual inquiry and observation of controller workflows, stakeholder interviews, workshops, task analysis, and review of existing systems and operational procedures.
Map end-to-end user journeys, such as consigning an item through to receiving payout, or discovering a lot through to purchasing it, across both digital and in-person touchpoints
Map end-to-end user journeys, such as consigning an item through to receiving payout, or discovering a lot through to purchasing it, across both digital and in-person touchpoints