Ensures well delivery of services in line with business objectives that aligned with key metrics and organisational goals leveraging operational data in driving business decisions and team performance.
To engage and support our clients on relevant queries on tax matters and engage with relevant stakeholders such as account managers, client service teams and adjacent operations teams where required in a timely manner.
Build a high-performance team by hiring, training and developing them to deliver on overall operational goals; provide ongoing feedback and conduct formal performance reviews on a semi-annual basis; ensure Business Recovery Planning is conducted and tested on a regular basis....