Job Purpose
To support and implement talent management and employee development initiatives that build employee capabilities
strengthen the talent pipeline
improve employee engagement
and support the organization’s current and future business needs.
Key Responsibilities
Develop and coordinate training and development programs based on organizational and employee needs.
Conduct training needs analysis (TNA) and identify competency and skills gaps.
Coordinate internal and external training programs
including scheduling
logistics
attendance
and evaluation.
Support the implementation of talent management and succession planning initiatives.
Identify and develop high-potential employees and support career development programs.
Manage and monitor individual development plans (IDPs).
Support the performance management process
including goal setting
performance reviews
and development discussions.
Develop and maintain competency frameworks
career paths
and job profiles.
Track training effectiveness and prepare reports on training participation
costs
and outcomes.
Maintain accurate employee training and development records.
Work with managers to identify development opportunities
coaching needs
and learning interventions.
Support employee engagement and organizational development initiatives.
Research new learning methods
tools
and best practices to improve employee development.
Ensure training activities comply with company policies and relevant regulatory requirements.
Manage the Learning Management System (LMS) or other HR development platforms
where applicable.
Key Performance Indicators (KPIs)
Training completion and participation rates
Training effectiveness and employee feedback scores
Achievement of annual training plans
Training cost versus budget
Internal promotion and talent mobility rates
Succession plan readiness
Development plan completion rates
Employee competency improvement
Employee engagement related to learning and development
Key Opinion Leader & Healthcare Professional EngagementBuild and maintain relationships with KOLs, doctors, healthcare professionals, clinic owners, distributors and external educators.Collaborate with healthcare professionals and industry experts for education programmes and clinical workshops.Support customer visits, conferences, seminars and professional education events.Gather feedback and insights from healthcare professionals to improve training and product education.
Regulatory & ComplianceEnsure medical education and training materials comply with relevant regulatory requirements.Work closely with Regulatory Affairs on product claims and educational content.Ensure training programmes follow appropriate medical, clinical, safety and professional standards.Maintain proper training records, attendance, competency assessments and training materials.
Product Launch & Business SupportLead the medical education component of new product launches, including internal briefings, distributor education, workshops and healthcare professional training.Work with Product Management to provide clinical and market feedback.Support Sales and Marketing with product knowledge, clinical information and education strategies.Identify opportunities to strengthen product knowledge, adoption and customer education.
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Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
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Curriculum Development
Automotive Knowledge
Multimedia Production
Communication Skills
Project Management
Time Management
Presentation Skills
Problem Solving
Curriculum Development: Create, update, and maintain training manuals, SOPs (Standard Operating Procedures), video tutorials, and sales playbooks.
Performance Monitoring: Assess the operational and sales performance of new partners during their first 90 days. Provide targeted coaching and refresher training to address any skill gaps.
Ongoing Support: Act as the primary point of contact for franchise partners regarding operational queries, software troubleshooting, and sales advice.
...