Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving
Build storyboards and structure engaging learning journeys, translating source material into curated, learner-centred content.
Use a content-development framework to create engaging, effective learning content across formats - courses, presentations, videos, one-pagers, hands-on activities, and assignments.
Design learning experiences that support a variety of modalities - self-paced online training, virtual classroom training, in-person classroom training, or a blend of these.
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Develop and manage the annual L&D plan, training calendar and training budget, ensuring programs are aligned with business priorities and effectively utilized.
Coordinate with internal trainers, subject matter experts and external training providers to plan and deliver effective learning programs.
Partner with the Direct Labour Training Manager to align overall L&D strategy with Direct Labour technical, skills and competency development programs.
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Manage trainer productivity and training schedules across classroom, on-the-job, and online learning formats to achieve monthly trainee output targets.
Develop Store Field Trainers and strengthen OJT capability to improve new-joiner onboarding effectiveness at store level.
Ensure training effectiveness, compliance, and certification through assessments, Food Handler Training, HRDC claims, and proper documentation.
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Revise product details and upload images for internet listings in BE POS to ensure accurate online information.
Assist with listing and removing products across all marketplaces, update product information, and resolve product-related issues on various platforms.
Monitor, coach, and supervise the PCC team, overseeing their training and performance.
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