Utilize Client Experience Benchmark results to coach individuals and support the store in improving areas of weakness.
Drive key learning initiatives, such as "Client Experience," through active in-store coaching, contributing to a culture of shop-floor focus and positive recognition.
Collaborate with the Merchandising team to facilitate product training for the store population, enhancing selling skills through role play and on-the-floor coaching.
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Conduct regular on-the-floor service audits, identify performance gaps, and deliver targeted, constructive side-by-side coaching to team members.
Design cross-training programs between departments (e.g., Front Desk and Spa reception alignment) to maximize workforce flexibility and smooth out guest transitions.
Coordinate and log all mandatory training, including health and safety protocols, data protection, and emergency procedures.
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Candidates should possess effective communication, presentation, and facilitation skills, with the ability to explain complex topics in clear, accessible language.
Candidates should possess experience in curriculum development, instructional design, or corporate training, preferably within technology-focused organizations.
Candidates should possess strong analytical and problem-solving abilities, with attention to detail and a structured approach to documenting processes and training materials.
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Develop and implement Standard Operating Procedures (SOPs) for outlet operations for clients to ensure alignment with industry standards and organizational goals.
Conduct engaging and informative 1-on-1 training sessions, to educate clients on SOP management and provide training and support for clients on SOPs.
Monitor outlet performance to ensure compliance with SOPs, identifying areas for improvement and implementing corrective actions as necessary.
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Candidates should possess Information Technology knowledge to understand software installation, configuration, and integration in engineering environments.
Relevant Autodesk software proficiency (e.g., AutoCAD, Revit, Navisworks, AutoCAD Civil 3D, Sketchup) and experience in engineering or design disciplines.
Ability to work on-site in Damansara Perdana, Selangor, manage multiple training engagements, and adapt content for different learning levels.
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