Dokumentasi: Menyimpan rekod terperinci mengenai pembaikan, kerja penyelenggaraan, dan pemeriksaan, termasuk bahagian yang digunakan dan jam kerja.
Pembaikan Kecemasan: Bertindak balas dengan segera terhadap kerosakan atau keperluan pembaikan segera, termasuk yang berlaku di luar tapak kerja utama, untuk meminimumkan masa kenderaan tidak beroperasi.
Kawalan Kualiti: Memastikan semua kerja pembaikan dan penyelenggaraan memenuhi standard industri dan spesifikasi syarikat.
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Documentation: Keep detailed records of repairs, maintenance work, and inspections, including parts used and labor hours.
Emergency Repairs: Respond promptly to breakdowns or urgent repair needs, including those occurring outside the primary work site, minimizing vehicle downtime.
Quality Control: Ensure all repair and maintenance work meets industry standards and company specifications.
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Communicating with customers through various channels. Acknowledging and resolving customer complaints.
Knowing our services inside and out so that you can answer questions. Processing orders and requests, keeping records of customer interactions and transactions.
Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.
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