Close monitoring of trade performance and proactive actions if necessary.
Provide regular trade reports and updates to principal office including management on trade performance, business opportunities as well as conduct internal trade training as needed.
Assist in resolving trade and service issues by coordinating with relevant stakeholders.
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Accountable for the correctness of customs classification for material in scope globally
Act as an advisor when required to Novartis business if customs classification needs further explanation or training, where the country Customs Authorities have initiated a review of the classification
Prepare and present reports on customs and trade compliance matters
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Lead and implement Continuous Improvement programs including North Star initiatives across areas such as quality, resilience, warehouse standardisation, and business performance
Identify productivity gaps, eliminate waste, and implement improvement initiatives at both operational and customer levels
Facilitate CI workshops including VSM, process mapping, root cause analysis, FMEA, and 8D problem solving
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Build and manage a robust sales pipeline aligned to annual customs growth targets to consistently meet and exceed revenue goals through disciplined opportunity management and proactive business development.
Represent KN at industry events, trade shows, and logistics forums to expand the network, strengthen market presence, and generate new leads.
Track client engagement and market presence through the volume of client meetings and presentations, industry event participation and lead generation, and available customer satisfaction feedback.
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