Shifting of manpower from outlets to outlets when manpower is down
To establish good relationship and provide excellent service to customers
Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
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Collaborate with relevant parties to ensure identified KYC/CDD deficiencies or issues are assessed and documented in a timely manner
Partner internal stakeholders in servicing direct client queries or requests
Assist in the reporting of key onboarding and account management metrics, and data analysis to create awareness and facilitate identification of opportunities to improve existing controls or processes
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