Coordinate with the marketing team on brochures, promotions, and campaign content, and represent the company at travel fairs, inspection trips, or FAM programs when required
Manage the booking process from reservation to confirmation, ensure accurate operational documents, and handle last-minute changes or emergencies
Monitor vendor service quality, gather customer and tour leader feedback, and ensure continuous improvement
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Coordinate and monitor all arrangements for inbound tours, ensuring services are delivered according to the agreed itinerary.
Ensure booking details, passenger information, special requests and operational requirements are accurately communicated to relevant suppliers and partners.
Follow up on outstanding bookings, confirmations and operational matters in a timely manner.
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