The role involves ITSM tools administration, day-to-day management, and fulfilling incident, problem, and change request requirements for the ITSM tools within projects.
Test planning and execution: Prepare test scenarios and detailed test cases that provide traceability to requirements and acceptance criteria. Coordinate and participate in functional testing, regression testing and user acceptance testing, and support defect triage and retesting.
Test planning and execution: Prepare test scenarios and detailed test cases that provide traceability to requirements and acceptance criteria. Coordinate and participate in functional testing, regression testing and user acceptance testing, and support defect triage and retesting.