Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Lead cross-department team members to manage workload surges and expedite manpower/material planning to support scaling operations.
Develop and execute sourcing strategies and a procurement framework to ensure a sustainable and scalable system.
Build and maintain a robust network of reliable direct machining sub-suppliers, as well as vendors for materials, treatments, standard components, and tooling.
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Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
...