Follow up with potential and existing customers to generate sales opportunities and ensure customer satisfaction.
Resolve customer enquiries, complaints, and issues promptly while delivering excellent customer service.
Process customer orders, applications, and service requests accurately and efficiently.- Maintain accurate customer records and update information in the system.- Coordinate with internal teams to ensure timely resolution of customer requests.- Ensure compliance with company policies, procedures, and service standards.- Achieve individual and team KPIs, including sales performance, call quality, and customer satisfaction.
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Manage month end closing for supply chain related activities, ensure financials are captured accurately.
Provide indicative costing to Commercial Finance to support business case formulation.
Ensure control and governance procedures for supply chain are in place and operating effectively, identify ways to improve current control environment.
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· Perform monthly cashflow forecast for operation related items, contribute to overall GTR cash delivery.
· Review transfer prices (NPI projects and annual transfer price update) from 23 source factories, and ensure Product Costing team (based in KL Malaysia) reflects correctly in ECC the actual transfer prices
· Manage month end closing for supply chain related activities, ensure financials are captured accurately.
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