Agensi Pekerjaan Asia Recruit Hiring! Full Time Customer Service Cum Sales (Tobacco Project) - IMMEDIATE in WP Kuala Lumpur, Earn up to MYR 4,500 - Ricebowl

Education: Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.

Skills & Qualifications:

• Good persuasion and sales orientation to perform cross-selling/up-selling and hit targets.

• Basic computer literacy to manage call centre systems and accurate record-keeping.

• Customer-service oriented with good problem-solving ability.

Handle inbound and outbound calls to assist customers with enquiries and provide product or service information.

Build and maintain strong relationships with customers through professional and timely communication.

Promote, cross-sell, and up-sell products or services to achieve sales targets.

Follow up with potential and existing customers to generate sales opportunities and ensure customer satisfaction.

Resolve customer enquiries, complaints, and issues promptly while delivering excellent customer service.

Process customer orders, applications, and service requests accurately and efficiently.
- Maintain accurate customer records and update information in the system.
- Coordinate with internal teams to ensure timely resolution of customer requests.
- Ensure compliance with company policies, procedures, and service standards.
- Achieve individual and team KPIs, including sales performance, call quality, and customer satisfaction.