Follow up with potential and existing customers to generate sales opportunities and ensure customer satisfaction.
Resolve customer enquiries, complaints, and issues promptly while delivering excellent customer service.
Process customer orders, applications, and service requests accurately and efficiently.- Maintain accurate customer records and update information in the system.- Coordinate with internal teams to ensure timely resolution of customer requests.- Ensure compliance with company policies, procedures, and service standards.- Achieve individual and team KPIs, including sales performance, call quality, and customer satisfaction.
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