Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
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Log, track, and manage support requests through the IT Service Management (ITSM) platform, keeping users informed of progress and expected resolution times.
Identify recurring issues and contribute standardized solutions to the IT knowledge base, helping ensure consistent and scalable support.
Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
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Promoting ABB medium-voltage distribution solutions, including protection relay solutions (Business Line 3536), in coordination with internal specialists and key customers.
Minimum 5 years of experience in key account management or technical sales within electrical distribution, power systems, or medium-voltage solutions.
Strong understanding of medium-voltage solutions such as AIS, GIS, RMU, CSS, and protection relays.
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Proactively detect, document, and resolve infrastructure deficiencies, implementing corrective actions to maintain system integrity and reliability.
Perform rigorous, impartial evaluations of critical systems, identifying vulnerabilities and implementing strategies to eliminate or mitigate single points of failure.
Maintain comprehensive risk registers, ensuring all design-related risks are clearly recorded, regularly reviewed, and effectively managed throughout the project lifecycle.
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Fit-Out & Renovation Control: Manage tenant contractor works to guarantee strict adherence to design guidelines, safety standards, and project schedules.
Cost & Energy Optimization: Monitor operational expenditures and energy utilization across core systems, coordinating with local regulatory bodies when required.
Safety & Security: Maintain comprehensive security and emergency response protocols to safeguard visitors, tenants, and physical assets.
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