Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
Must be able to spot trends and tendencies with data and drives team to look for insights.
Strategic thinker with strong analytical and creative problem-solving skills
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Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc).
Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality. Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively. Utilize critical thinking to analyze and resolve moderately complex and sensitive issues. Ensure compliance with company policies and procedures while assisting employees.
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Candidates are expected to understand payment chain where included CCDC, PAYPAL, E-wallet and so on.
Candidates are expected to understand fraud trend and fraud chargeback also experience of handling such scenario.
Candidates are expected to have "moving forward" and "never stop learning" spirit where risk operation faced varies business line (not focused on only 1) and it will require outsource member to learn fast and think fast.
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