Ensure that the consignment processing function operates efficiently and according to standard operating procedures. This includes the sorting, weighing, bagging, scanning, data entry, proof of delivery updating, DO return, tracking of Undel of consignments;
Manage the administration of cash on delivery service to ensure accuracy and adherence to SOP;
Plan and organize resources and processes to execute operational requirements of new customers/SOPs;
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Technical Escalation: Assist junior and mid-level technicians when they encounter difficult diagnostic issues / mechanical repairs.
Turnaround Efficiency: Ensure repairs are completed swiftly and safely to keep bay turnaround times fast, maximizing the workshop's daily volume.
Clear Communication: Explain vehicle issues in simple terms (Bahasa Malaysia & English) to Workshop Executive so customers can receive transparent and straightforward information.
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Develop and utilize sales and marketing materials to support business development and related activities.
Drive new business growth while maintaining and strengthening relationships with existing clients to maximize retention, customer satisfaction, and revenue opportunities.
Perform technical design including proposal, plan, quantity analysis, calculation and estimation in handling client's enquiry, gather and provide technical inputs, details product specifications.
Responsible to produce details design and coordination of projects including road and drainage, earthwork, water supply and sewerage.
To complete all civil and structural design and drawings for submission and approval.
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