Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
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Mobile phone hardware repair
Mobile phone software troubleshooting
Soldering and desoldering
Mobile phone diagnostics
Customer service
Component Replacement
Smartphone Troubleshooting
Technical Proficiency
Mobile Device Repair
Customer Service
Identifies and creates opportunity demand for identified products, coordinating the supporting seminars, training and resource awareness that drives growth plan success for defined supplier(s)
Performs analysis and reports results of various suppliers programs impact on customer(s) notifying the Director Supplier Manager (DSM) and supplier of success, issues and future growth plan strategies
Maintains and drives trending knowledge of products, competitors, technology and customers in the assigned supplier product market
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Support the development and implementation of effective technical reporting and communication processes to enhance information flow between PRO-NET and dealers.
Address and provide technical assistance for retail customer concerns related to vehicle technical issues, where required.
Manage inventory and conduct routine audits of special tools and workshop equipment, identifying gaps and recommending appropriate corrective actions.
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Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Accurately diagnose, categorise, prioritise, and escalate incidents and requests in line with service targets and operational standards.
Ensure seamless handovers to resolver groups and between shifts, with clear ownership, status updates, and next actions documented.
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