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300+ Tecnical Support Jobs in Federal Territory - July 2026 - High Salaries
Showing 309 jobs results for
"tecnical support"
in Federal Territory
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Manage Alert
Undisclosed
KL City
- Windows operating systems
- Microsoft 365 applications
- Outlook and Exchange ...
Posted
8 days ago
Undisclosed
KL City
- Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
- Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. ...
Posted
8 days ago
MYR2,800 - MYR2,800 Per Month
KL City
- Free parking
- Key Responsibilities:
- Experience-1 Yr ...
Posted
9 days ago
Undisclosed
KL City
- Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
- Assist clients with the precise setup, installation, and configuration of software applications.
- Ensure a positive client experience through professional communication and effective problem resolution. ...
Posted
10 days ago
MYR3,000 - MYR3,000 Per Month
KL City
- Free parking
- Key Responsibilities:
- Experience-1 Yr ...
Posted
18 days ago
MYR3,000 - MYR3,000 Per Month
KL City
- Free parking
- Key Responsibilities:
- Experience-1 Yr ...
Posted
18 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
Posted
10 days ago
MYR2,800 - MYR2,800 Per Month
KL City
- Free parking
- Key Responsibilities:
- Experience-1 Yr ...
Posted
10 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
Posted
11 days ago
MYR2,800 - MYR3,200 Per Month
KL City
- Respond promptly to incidents and track issue resolution.
- Must be able to read and write in Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
- Fresh graduates are welcome to apply. ...
Posted
24 days ago
MYR2,800 - MYR3,200 Per Month
KL City
- Respond promptly to incidents and track issue resolution.
- Must be able to read and write in Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
- Fresh graduates are welcome to apply. ...
Posted
24 days ago
Undisclosed
KL City
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
- Ensures highest standard of service delivery to our customers. ...
Posted
14 days ago
MYR7,500 - MYR8,500 Per Month
KL City
- Parental leave
- Professional development
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required) ...
Posted
14 days ago
Undisclosed
KL City
- Oversee day-to-day service desk operations, ensuring timely resolution of
- Monitor and manage SLAs, KPIs, and customer satisfaction metrics, ensuring
- Ensure accurate documentation, ticket management, and adherence to ITIL ...
Posted
15 days ago
Undisclosed
Malaysia
- Logging incidents and service requests and managing their lifecycle
- Willingness to learn
- Infrastructure technical support experience ...
Posted
21 days ago
Undisclosed
KL City
- Oversee ticket logging, classification, prioritization, and triaging in tools such as ServiceNow.
- Manage workload distribution, ensuring optimal utilization of team members.
- Drive incident resolution and service request fulfilment, ensuring high customer satisfaction. ...
Posted
15 days ago
MYR3,800 - MYR5,000 Per Month
KL City
- Responsible to record and maintenance of IT infrastructure inventory list and ensure proper tagging/labelling.
- Perform periodic software audit on all computer systems.
- Perform administrative support and schedule routing of IT housekeeping. ...
Posted
21 days ago
Undisclosed
KL City
- ResponsibilitiesAnalyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. Local asset management.Support and maintain local conference and meeting room equipmentTo ensure that all logged tickets are consistently acknowledged, prioritized, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.Manage calls with 3rd party suppliers where necessary through to closureEscalate calls where necessary to the support manager, report on status of outstanding callsBuilds relationships with other international support teams to create a cohesive support teamAssist senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etcConsult with local business and senior leadership to evaluate support requirements and execution planning.Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.Drive technology adoption of end user services related to applications and systemsSupport Audits (internal & external), Certifications and GDPR related activities alongside other tech functions and business.Technical support for local applications where applicable alongside other tech or business teams.
- Technical skills:
- Excellent technical knowledge in all key areas of EUS technologies, e.g.Windows and Mac OSMicrosoft Office 2016, Office 365 & Teams o iOS and Android devices o Hardware and Peripherals o Mobile devicesSkills about o Call Management Systems, especially Service Now o Teams conferencing and enterprise voiceAudio visual systems (TV/Projector systems) and conference technology o SCCMBasic Network Skills o ITIL certifiedExperience in working in an international environment
Posted
2 days ago
Undisclosed
KL City
- Escalate complex issues to the relevant support teams.
- Set up user accounts and reset passwords when required.
- Assist with software installation and basic system configuration. ...
Posted
20 hours ago
Accord Innovations
Undisclosed
KL City
- Strong knowledge of enterprise environments: Active Directory, Microsoft 365, VPN, and network troubleshooting.
- Experience operating within standard ITSM software platforms.
- Familiarity with ITIL foundations (ITIL certification is a major advantage). ...
Posted
20 hours ago
Undisclosed
KL City
- Guide users through step-by-step resolution processes with clarity and professionalism.
- Escalate complex or unresolved issues to relevant second-level support teams in a timely manner.
- Provide accurate and up-to-date information on IT products, services, and policies. ...
Posted
4 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
- Mandatory
Posted
4 days ago
Undisclosed
KL City
- Must be able to work in the designated project room at the head office.
- Mandatory
Posted
4 days ago
MYR2,500 - MYR6,000 Per Month
- Act as the main liaison between ERP users, department representatives, management, and the ERP vendor for system support, bug fixes, enhancements, and customization requests.
- Gather, clarify, and document user requirements for ERP customization or enhancement requests, including the current process, identified problem, expected outcome, priority, and affected departments.
- Coordinate ERP customization and improvement projects, including requirement discussion, scope confirmation, vendor quotation, proposed timeline, testing, implementation, and project closure, subject to management approval. ...
Posted
4 days ago
Undisclosed
KL City
- High learning curve
- Infrastructure technical support experience
- Willingness to work in night shifts and weekends ...
Posted
8 days ago
Undisclosed
KL City
- *Role Overview*
- The Service Desk Analyst – Level 1 provides first-line technical support to end users, ensuring timely resolution of IT issues in a fast-paced service environment. This role involves troubleshooting hardware and software problems, managing access rights, and delivering high-quality customer service across multiple communication channels.
- *Key Responsibilities* ...
Posted
8 days ago
Undisclosed
KL City
- Experience: 2–6 Years
- Working Hours: 9:00 AM – 5:00 PM
- Shift: No Night Shifts ...
Posted
22 days ago
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