Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Manage day-to-day operation activities, analyse statistics and write status and progress reports, and present findings to stakeholders and higher management.
Collaborate with business and technical teams to gather requirements and develop dashboards, reports, and visualizations that support business decision-making.
Collaborate with application teams, architects, and security specialists to ensure smooth delivery and operation of cloud-native and container-based applications.