Support incident, problem, change, request, capacity, availability, continuity, and lifecycle-management processes, ensuring operational actions and records are completed consistently.
Collaborate with application teams, architects, and security specialists to ensure smooth delivery and operation of cloud-native and container-based applications.
Oversee agent deployment, upgrades, health monitoring, compatibility validation, rollout coordination, and remediation of coverage or version-compliance issues.
Integrate AI platforms with Microsoft Azure, Entra ID, Microsoft 365, SharePoint, and Microsoft Graph; manage model deployments, endpoints, quotas, and access controls.
Develop automation solutions using tools such as Ansible and Python scripting to enhance agility and operational efficiency in middleware, monitoring, backup, and related infrastructure areas.
Drive the identification, structuring, and delivery of consultancy and applied research projects, including opportunities to generate intellectual property particularly with non-creative industry and government partners.
Provide architectural leadership and governance, reviewing and challenging solution designs developed by architects, engineers, vendors and delivery partners.