Perform test execution, accurately record results, evidence, and defects, and support overall validation of system changes.
Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program
Must be proficient in both written and spoken English
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Assess change and deployment governance across BTP and S/4HANA-related scenarios.
Support CI/CD operational readiness, including visibility and support considerations for CI/CD-enabled delivery flows.
Provide recommendations for security monitoring, logging, alerting, SIEM integration considerations, and operational controls for post-go-live support.
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Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
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Assist in developing creative content for product launches, campaigns, and promotional activities.
Currently pursuing a bachelor’s degree in Creative Multimedia, Motion Design or Graphic Design.
No prior work experience required, but previous internships or coursework in design, animation, marketing, or product communication would be a plus.
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Lead the investigation, resolution, and documentation of customer complaints, ensuring Corrective and Preventive Actions (CAPA) are effectively implemented
Supervise, monitor, and evaluate the performance and achievements of subordinates, providing regular coaching, mentoring, and disciplinary guidance where necessary
Plan and conduct training programs for QA/QC staff, including new employee induction, technical training, and refresher sessions
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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You may also perform other job-related duties as assigned.
You will be reporting to the Lead Architect
Familiar with modern software development tools, cloud technologies, and Generative AI concepts, including AI assisted development tools and the integration of AI capabilities into applications, will be beneficial.
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Produce analyses and mathematical models and draw design conclusions based on those.
Conduct or participate in technical reviews of requirements, specifications, designs, code and other artifacts. Contribute to design standards and support design re-use.
Create and maintain product documentation. Provide support to field and customers through InTouch. Provide user training as required.
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