Manage many ongoing customer commitments and balance priorities across projects on independent schedules, ensuring successful completion of project-level goals.
Identify and monitor (recurring) issues, perform root cause analysis and work with the process management team on the remediation or improvement to prevent recurrence
Provide desktop and end-user support by installing, configuring, troubleshooting, and maintaining Windows and macOS operating systems, laptops, desktops, printers, and mobile devices.