Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Help align the design system with company goals by improving efficiency, consistency, and scalability across product teams and brands
Participate in conversations and workshops with stakeholders, users, and contributors to ensure system scalability and strong relationships
Explore and apply AI-assisted development workflows to help the team work more effectively, improve quality, strengthen documentation, and create a better developer experience
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Develop AI agents capable of supporting tasks such as information retrieval, data processing, reporting, customer or internal support, and workflow coordination.
Translate business requirements and operational challenges into practical AI and automation solutions.
Develop and maintain automation scripts, integrations, and tools using Python, SQL, APIs, and other relevant technologies.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Conduct rigorous testing and provide ongoing maintenance for applications to uphold performance and reliability standards.
Cultivate deep insights into clients' businesses and industries, leveraging this understanding to identify and capitalize on new opportunities for innovation and improvement.
Foster strong client relationships through clear and effective communication, collaborating closely with both clients and superiors to achieve project success.
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Must be able to manage database processes and reporting structures
Extract and analyse data from core business systems such as engineering softwares, CRM,ERP, excel, or operational platforms using SQL or other appropriate methods.
Validate data accuracy, completeness, consistency; identify gaps or anomalies
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