Conduct safety checks and tests on all repaired and installed equipment, ensuring compliance with relevant industry regulations and company policies.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes.
Respond to emergency service calls to address urgent elevator and escalator malfunctions, providing timely and effective solutions.
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Conduct safety checks and tests on all repaired and installed equipment, ensuring compliance with relevant industry regulations and company policies.
Maintain accurate records of all maintenance, repair, and installation activities, including parts used and time spent, for reporting and inventory purposes.
Respond to emergency service calls to address urgent elevator and escalator malfunctions, providing timely and effective solutions.
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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