Diploma/Degree in Computer Science, Information Technology, or equivalent. 2+ years in IT support, with hands-on experience. Proficient in Windows Server, Active Directory, Office 365, and basic networking. Experience with system imaging, antivirus tools, and remote administration. Strong problem-solving skills and ability to work independently.
Conduct regular maintenance to ensure smooth operation of the IT infrastructure. With regular maintenance of servers, workstations, and the network; implementing security measures to protect against cyber threats; and performing data backups to ensure disaster recovery
Technical support: Address user issues faced with their computers, software, and network connectivity.
Implement IT policies that govern how employees use technology within the company. Covering areas like acceptable use of company computers and the internet, data security protocols, and software licensing procedures.
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Perform front-line customer help desk support. POS hardware equipment troubleshooting and repair. Provide on-site ad-hoc IT hardware/software maintenance support. Perform rotating shift work duties including weekends and Public Holidays.