Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.
Guide and educate customers using technical expertise and guideline documentation to ensure prompt and accurate resolution of their technical challenges.
Execute hardware and software lifecycle tasks, including device builds, OS re-imaging, data backups, hardware refreshes, and mobile device deployments.
Security & Backup Monitoring: Assist with basic security checkups and backup verification using Wazuh SIEM and Acronis Cyber Protect, escalating anomalies to L2/Senior Engineers.