Undertake outbound customer relationship management calls as necessary.
Prepare reports on customer trend and support Manager to continuously review process, identify and resolve service gaps through constructive feedback and implements process improvements where appropriate.
• Procurement & Sourcing: Process RFQs, source global manufacturers/suppliers, nego ate terms, and support PO placement. • Evalua on & Bidding: Review supplier quotes against specs, standards, and tes ng criteria, then prepare customer proposals and freight esmates. • Vendor & Order Management: Manage orders from PO to delivery, track milestones, and maintain supplier/client communica on. • Quality & Compliance: Coordinate technical documenta on (MTCs, datasheets, manuals) and oversee tes ng/inspec ons (FAT, hydrosta c, PMI). • Logis cs & Research: Manage shipping, customs, and freight, while conduc ng market research for specialized industrial products.
IT Responsibilities
• Helpdesk & User Support: Provide technical assistance for hardware, soware, OS, and network issues.
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