Identify and troubleshoot issues with equipment performance, calibration, or accuracy.
Diagnose and troubleshoot technical issues reported by customers. Conduct thorough root cause analysis to identify underlying problems and develop effective repair solutions.
Perform repair, maintenance, and replace defective components or parts using appropriate tools, equipment, and techniques.
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Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.
Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.
Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.
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Assist merchant with documentation issues such as settlement report, invoicing, etc. and provide the solutions, and FAQs to help streamline support processes and provide merchants with accessible resources.
Troubleshoot and resolve any issues related to transaction processing delays, rejected payments, or gateway errors. Work with technical teams to identify and correct the underlying issues quickly, minimizing disruption to merchants.
Work closely with technical, business, risk, and underwriting teams to escalate complex issues and ensure timely resolution.
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IT Professional with a background in Networking and Security Technology. Skilled in IT support,network configuration, penetration testing, and infrastructure management. Proven ability to troubleshoot and optimize systems, with hands-on experience in consulting and helpdesk support.
Manage and implement proactive maintenance and reliability activities, production excellence activities and continuous improvement activities for a less complex site or a single more complex department.
Lead local and departmental alignment of stakeholders including operations, environmental and supply chain.
Implement technology transfer packages to locations including plant trial execution and local plant trial plans.
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Ensure all Sales Return Note submitted by Commercial team is process according to the agreed timeline and tracking of damaged / good stocks return completed up to Credit Note issuance.
Ensure all Trade Return Note submitted by 3PL is process according to the agreed timeline and completed up to Credit Note issuance.
Ensure proper filing of documents including POD return from depot.
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