To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan.
Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network, hardware and software issue within Level 1 scope of work
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OS Deployment & Configuration:Core proficiency in installing, updating, and managingWindows (7, 10, 11) environments, with basic familiarity with Linux or macOS.
Software Troubleshooting: Installing and configuring productivity tools (e.g., Microsoft 365, internal database applications) and repairing corrupted software paths or drivers.
Endpoint Security: Basic implementation of cybersecurity hygiene, including virus/malware removal, firewall configuration, and applying security patches.
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HA & App SLB structure
ELK
Redis
Grafana
IT Troubleshooting
Basic Networking Skills
System Monitoring
IT Operations
Mandarin Language Proficiency
Troubleshooting
Problem Solving
IT Support
System Administration
IT Project Management
Technical Support
Software Installation
Hardware Troubleshooting
Database Management
Network Administration