Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Handle customer enquiries, conduct field visits, and deliver compelling product presentations and demonstrations that clearly communicate product value
1、Client Technical Support & Problem Solving: Serve as the primary technical contact for key regional and global merchants. Independently investigate, troubleshoot, and resolve complex API/H5 integration issues, transaction failures, and business queries.
Procurement & Material Coordination: Support the sourcing and coordination of approved materials, finishes, and equipment. Maintain organized records of vendor details, specifications, and delivery schedules to ensure timely and compliant procurement.
Excellent leadership, communication, and stakeholder management skills are essential, as is the ability to influence and engage with management at all levels — from operational teams to Audit Committees.