– Provide day-to-day guidance, coaching and support to team members on claims assessment, policy interpretation, exception handling and customer enquiries. Promote consistent quality, accountability and effective workload management.
We are looking for an independent and resourceful Senior Program Specialist - Extended Workforce, who enjoys solving operational challenges and making work simpler through technology.
Engage with industry stakeholders, testing service providers, and AI system developers and deployers to understand evolving needs and refine the programme's assessment scope and standards.
Partner Enablement: Ensure our channel ecosystem is highly capable and confident in representing our products. You will coordinate technical and sales training, manage certifications, and drive partner specialization in complex solutions such as EV, RF, and AI/Data Center testing.