Coordinate the handling, distribution, and delivery of official company documents, including courier arrangements and maintaining appropriate delivery records.
Assist in coordinating company events and activities, including logistics, supplies, equipment, and other operational requirements.
Monitor and manage office supplies, equipment, and facilities, including basic maintenance and general office support.
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Prepare project documentation such as Project Plan, Technical Document, Material Document Submission, drawings and OMM.
Participate in the regular meeting of the project, allocate, arrange and complete the relevant work on time according to the meeting requirements and report daily or weekly progress at site.
Manage/Monitor/Track project and control cost to ensure project is completed on time within budget, contractual and safety standard
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Project Management : In project management, the leader would participate or sometimes lead certain projects. This includes : The new system goes live. New scope transition. New site transition. The leader would be expected to: Support/Lead transition activities (including knowledge transfer, hiring, training, etc). Support the transition team in resource allocation/management. Involve in Hypercare
People-oriented mindset, highly accountable, agile, and results-oriented. Acts as a servant leader. Lives the Roche values and leadership commitments, has a growth mindset and drives a collaborative culture in the organization. Represent and support the desired ways of working (Agile, LEAN, ITIL, VACC). Ability to work in, co-create and contribute to a highly complex and team-oriented global environment
Ability to work in, and contribute to, a fast-paced and changing environment, where multiple priorities need to be effectively managed, while maintaining composure and flexibility in a structured and highly complex environment. Drive cost-conscious spending behavior to manage team expenses. Able to thrive in a high performing organization. Have a strong entrepreneurial mindset to trust in your capabilities and power to influence outcomes
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of chat & ticket online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Technology Assessment: Continuously assess and select new technologies, frameworks, and methodologies that enhance the financial services IT landscape. Stay informed about emerging trends and innovations.
Integration Management: Oversee the integration of various systems, applications, and technologies. Ensure seamless interoperability and data flow across the entire IT environment.
Project Oversight: Provide technical leadership and guidance throughout the project lifecycle. Collaborate with cross-functional teams to ensure successful implementation of solutions.
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Lead team (regional and global) to figure out the best-fit proposal when deep dive the key customer needs.
Lead the related marketing campaign (tradeshow, marketing tools, lunch and learn seminar etc.)
Develop the team’s capability to leverage the full BAC product portfolio and our applications knowledge to influence customer design and specification.
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Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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