Lead the client relationship. Be the trusted face for the client through placement and renewal while the technical team executes the underlying broking.
Own the renewal. You are ultimately responsible for closing every renewal on your accounts. Marketing and the Ops / placement team facilitate — they prepare terms, remarket, and execute — but securing the client's renewal decision is yours to close.
Grow the book. Retain and expand the accounts you win — identify cross-sell and adjacent lines (e.g. a manufacturer who also needs marine cargo, D&O, or employee benefits).
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Lead the client relationship. Be the trusted face for the client through placement and renewal while the technical team executes the underlying broking.
Own the renewal. You are ultimately responsible for closing every renewal on your accounts. Marketing and the Ops / placement team facilitate — they prepare terms, remarket, and execute — but securing the client's renewal decision is yours to close.
Grow the book. Retain and expand the accounts you win — identify cross-sell and adjacent lines (e.g. a manufacturer who also needs marine cargo, D&O, or employee benefits).
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Campaign & Database Hygiene: Maintain meticulous records of customer interactions, feedback, and sales dispositions within the CRM platform to ensure high data integrity.
Quality & Compliance Governance: Adhere strictly to institutional sales guidelines, data privacy regulations (PDPA), and quality control metrics during every call.
The Senior Executive, Telemarketing is a high-velocity sales professional responsible for driving revenue growth through proactive outbound telephone engagement. This role demands a high-energy "Hunter" mindset, combining aggressive sales closing capability with the maturity to mentor junior executives and optimize lead conversion strategies.
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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Tax & Compliance: Assist in the preparation and filing of local statutory requirements, including SST, corporate tax submissions, EPF, SOCSO, and EIS.
Audit & Inventory Support: Coordinate with internal teams to verify inventory records against financial data, investigate discrepancies, and liaise with external auditors/tax agents when required.
Documentation: Ensure all financial records, invoices, receipts, and vouchers are systematically filed and maintained in accordance with company policies and accounting standards.
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Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
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Tax & Compliance: Assist in the preparation and filing of local statutory requirements, including SST, corporate tax submissions, EPF, SOCSO, and EIS.
Audit & Inventory Support: Coordinate with internal teams to verify inventory records against financial data, investigate discrepancies, and liaise with external auditors/tax agents when required.
Documentation: Ensure all financial records, invoices, receipts, and vouchers are systematically filed and maintained in accordance with company policies and accounting standards.
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The ideal candidate has a strong eye for visual design, exceptional UX thinking, and is comfortable leading design discussions throughout the product development lifecycle. If you're passionate about creating products that delight users while balancing business goals and technical feasibility, we'd love to hear from you.
UI & UX Design: Design intuitive, user-friendly interfaces and seamless user experiences for web and mobile applications while ensuring usability and accessibility best practices.
Client & Stakeholder Collaboration: Work closely with international clients, developers, product managers, product strategists, and internal stakeholders to translate business requirements into effective design solutions.
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