Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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Work closely with in-house/External Product Lines in ramping new products to high volume after product release (MPR), yield stabilization & improvement.
Utilise manufacturing process development experience (Automotive Standard)- parameters of significance, typical document types, industrial engineering fundamentals, etc.
Complies with environment, security, health and safety requirements.
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Work closely with in-house/External Product Lines in ramping new products to high volume after product release (MPR), yield stabilization & improvement.
Utilize manufacturing process development experience (Automotive Standard)- parameters of significance, typical document types, industrial engineering fundamentals, etc.
Complies with environment, security, health and safety requirements.
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Responsible to support technical advice to Operation and Quality team for post production and any other technical support that other junior project lead required.
Review customer’s drawing requirement in terms of PCB design and LED performance. Generate product datasheet based on assigned opportunity assessment.
Build prototype and review performance versus customers’ design.
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Troubleshoot and resolve customer and system issues by identifying root causes and delivering effective solutions or workarounds.
Collaborate with internal R&D, Sales, and Marketing teams to support current and future product features based on market and customer needs.
Travel to customer sites, locally and internationally, for system installation, test commissioning, troubleshooting, and on-site technical support.
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