Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities. Logs necessary information on time in CRM system.
Commercial Skills: Proven experience in generating complex quotations and coordinating the B2B order lifecycle. A working understanding of international trade practices and cross-functional team coordination is highly advantageous.
Coordinate and be involved in pre-& post tender survey for SED/ ordering and pre-con survey on the existing building (applicable to MOD projects only).