- Outram Central Region (Singapore) Singapore
ASCEND ASIA CORPORATE SERVICES PTE. LTD. Hiring! Full Time Technical Support Engineer in Central Region (Singapore), Earn up to SGD 7,500 - Ricebowl
Technical Support Engineer
ASCEND ASIA CORPORATE SERVICES PTE. LTD.
Share
Save
Working Location
Job Description
Responsibilities
WHAT TO EXPECT
To provide hands-on technical support, incident management, and production operations coverage. The role owns first-line incident response, log analysis, data patching, and code-level troubleshooting, while also serving as a key backup for current team members during absences to ensure continuity of day-to-day operations.
WHAT YOU'LL DO
Incident management: Act as primary responder for production incidents — triage, investigate, contain, resolve, and conduct post-incident reviews
Log & code analysis: Monitor and analyse application logs (e.g. via CloudWatch) to identify root causes of bugs or failures and liaise with L3 team
Data patching & SQL operations: Perform production data patches, write and validate SQL scripts for fixes and data corrections, ensuring accuracy and auditability
Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders
Vulnerability tracking: Proactively identify, log, prioritise, and follow up on security vulnerabilities and technical debt items
New Initiatives: Support technical support for new projects to improve maintainability, performance, and reliability
Backup: Cover technical queries, decisions, and stakeholder communications during team members' absence; escalate only when design-level or final authority decisions are required
Debugging & Tooling: Use CloudWatch, Python scripts, and internal tooling to diagnose issues, automate repetitive tasks, and improve observability
WHO YOU ARE
Diploma or degree in Computer Science, Information Technology, or a related field
Relevant certifications in cloud operations or ITIL (preferred, not mandatory)
SQL: Strong proficiency (able to write, review, and safely execute data patches and investigative queries in production)
CloudWatch: Experience querying logs, setting up alarms, and using metrics for incident diagnosis
Python: Preferred for scripting, automation, and ad-hoc technical tasks
Incident management: Hands-on experience handling production incidents end-to-end, including on-call or after-hours coverage
Production deployment: Familiarity with deployment pipelines, release processes, and rollback procedures
Debugging & log analysis: Systematic approach to root-cause analysis using logs, traces, and code review
Code comprehension: Able to read and review code (Python preferred) to identify bugs; contributes to refactoring initiatives
Security awareness: Able to identify vulnerabilities, assess risk, and maintain a prioritised tracker proactively
Experience working in agile or fast-paced product teams, comfortable with ambiguity
To provide hands-on technical support, incident management, and production operations coverage. The role owns first-line incident response, log analysis, data patching, and code-level troubleshooting, while also serving as a key backup for current team members during absences to ensure continuity of day-to-day operations.
WHAT YOU'LL DO
Incident management: Act as primary responder for production incidents — triage, investigate, contain, resolve, and conduct post-incident reviews
Log & code analysis: Monitor and analyse application logs (e.g. via CloudWatch) to identify root causes of bugs or failures and liaise with L3 team
Data patching & SQL operations: Perform production data patches, write and validate SQL scripts for fixes and data corrections, ensuring accuracy and auditability
Production deployment support: Assist in and oversee production deployments; validate releases, rollback if needed, and coordinate with relevant stakeholders
Vulnerability tracking: Proactively identify, log, prioritise, and follow up on security vulnerabilities and technical debt items
New Initiatives: Support technical support for new projects to improve maintainability, performance, and reliability
Backup: Cover technical queries, decisions, and stakeholder communications during team members' absence; escalate only when design-level or final authority decisions are required
Debugging & Tooling: Use CloudWatch, Python scripts, and internal tooling to diagnose issues, automate repetitive tasks, and improve observability
WHO YOU ARE
Diploma or degree in Computer Science, Information Technology, or a related field
Relevant certifications in cloud operations or ITIL (preferred, not mandatory)
SQL: Strong proficiency (able to write, review, and safely execute data patches and investigative queries in production)
CloudWatch: Experience querying logs, setting up alarms, and using metrics for incident diagnosis
Python: Preferred for scripting, automation, and ad-hoc technical tasks
Incident management: Hands-on experience handling production incidents end-to-end, including on-call or after-hours coverage
Production deployment: Familiarity with deployment pipelines, release processes, and rollback procedures
Debugging & log analysis: Systematic approach to root-cause analysis using logs, traces, and code review
Code comprehension: Able to read and review code (Python preferred) to identify bugs; contributes to refactoring initiatives
Security awareness: Able to identify vulnerabilities, assess risk, and maintain a prioritised tracker proactively
Experience working in agile or fast-paced product teams, comfortable with ambiguity
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More