Architect serverless solutions that are cheap when idle and reliable during walkthroughs
Develop industry-specific prototypes across manufacturing (digital twins, predictive maintenance, computer vision quality inspection), financial services (claims automation, wealth management, compliance), public sector (smart city operations, geospatial intelligence, digital identity), healthcare, telecommunications, and physical AI
Build with executive-grade UX standards: immersive layouts, streaming AI responses, fast interactions, touchscreen-aware interfaces, and narrative-driven flows
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Remote Support: Provide remote technical assistance for users across the Asia region, using remote tools and the corporate ticketing system.
ITSM & Ticketing: Handle incident and request tickets in line with ITIL processes, including proper logging, prioritisation and follow-up until resolution.
Asset Management: Maintain and track IT assets (event loan devices, printers, network equipment), ensuring availability for events and proper return and record updates afterwards.
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Assists in the development and implementation of marketing plans and materials.
Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
Creates and conducts proposal presentations and RFP responses.
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Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
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