The main responsibilities of the role include forging strategic relationships with channel partners to help them develop, support, and sell our solutions. Additionally, they are the primary technical contact for end users interested in purchasing the WatchGuard product lines. SEs train and support partners, provide demos to both partners and customers, assist in customer evaluations & Proof of Concepts (POCs), as well as deliver technical enablement and help answer questions from their customers relating to our solutions. SEs help answer RFP questions and provide customer and partner feedback to our Product Management team, helping to represent the needs of our customers, partners and field teams. In addition to these responsibilities, the Sales Engineer serves as a trusted cybersecurity advisor to partners, customers and the sales organization, working closely with the sales teams during sales calls and meetings to help evangelize WatchGuard solutions.
Must be based in the assigned Southeast Asia (Malaysia/Indonesia) territory, with the ability to travel regionally as required to support customer, partner and company events.
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Onboarding Ownership: Lead end-to-end customer onboardings — from the sales handoff through to project close. You coordinate architecture workshops, platform installation, access setup, integration configuration, and operational readiness reviews. You set the tone for how customers experience vCluster from day one.
Success Planning: Build and maintain customer success plans that document business objectives, KPIs, adoption milestones, and a forward plan. You treat the success plan as a living document that drives every customer conversation, not a one-time deliverable that sits in a folder.
Value Articulation: Translate platform adoption into business outcomes. You connect Tenant Cluster growth, provisioning time savings, and developer self-service enablement to the metrics your customers care about — cost efficiency, engineering velocity, risk reduction, and platform ROI. When it's time to renew or expand, the business case is already built.
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Carry out equipment installation, commissioning, decommissioning, and troubleshooting at customer job sites.
Perform electrical wiring, repairs, and troubleshooting on rental fleet equipment.
Report and investigate all instances of service failure or non-conformance, recommend preventative actions, and initiate remedial action with managerial approval.
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We are seeking a technical product engineer to drive HAMERKOP's digital transformation and help shape its technology roadmap.
This role sits at the intersection of business, technology, and product development. The successful candidate will identify opportunities for AI, automation, and digital solutions across the organisation, translate business needs into technical requirements, and oversee the development and adoption of new tools and products.
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