Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
On-Site Technical Support: Conduct field visits or site inspections if required
Real-Time Data Integrity: Maintain 100% data accuracy by documenting all service stages, customer communications, and technical findings in real-time.
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The successful candidate is expected to build long-term customer relationships, identify new business opportunities, provide technical and commercial support, develop compliant passive fire protection solutions, and achieve sustainable sales growth while strengthening PROMAT's market presence.
Develop and execute business plans to achieve sales, specification and market development objectives.
Identify and develop new business opportunities, market segments and strategic customers within assigned territories and markets.
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Vendor Coordination & Scheduling: Liaise and coordinate directly with authorized external service vendors to efficiently schedule and assign on-site service visits for complex cases.
On-Site Technical Support: Conduct field visits or site inspections if required
Real-Time Data Integrity: Maintain 100% data accuracy by documenting all service stages, customer communications, and technical findings in real-time.
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Use expertise and project experience to solve complex problems by identifying innovative solutions
Manage time to meet objectives; forecast and plan resource requirements
Assist Leadership in updating established policies, procedures, systems, and requirements to incorporate digital project delivery and integrated engineering applications
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Knowledge Transfer: Translate recurring field defects and operational anomalies into structured engineering improvement proposals and deliver advanced technical training to regional engineers and technical leads.
Field Commissioning Support: Provide specialist technical advisory to field teams during the application, configuration, and verification of complex controller architectures, software licenses, sensory hardware, and alarm networks.
System Interoperability: Ensure seamless integration of electronic control systems with automated climate networks, environmental sensors, feeding/weighing systems, and centralized management software.
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Take ownership of technical solutions, ensuring successful implementation within customer projects, and utilize specialist knowledge to tackle complex network design and configuration challenges.
Bachelor's or Master's degree in Computer Science, Electrical Engineering, Telecommunications, or equivalent, with a range of 1 to 7 years experience
High motivation to work with access network technologies and products, and technical work experience in FTTH, GPON, P2P, OSS
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Security & Governance: Implement enterprise security controls on-site, including IAM policy management, network security groups, encryption standards, and local regulatory compliance rules.
Operations & Troubleshooting: Perform real-time technical troubleshooting, root-cause analysis (RCA), and operational support directly within the client environment.
Client Engagement: Communicate technical progress, document architecture setups, and provide technical advisory to local stakeholder teams.
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