Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
Development Impact Assessment: Leads and oversees Development Impact Assessments, Preliminary MIND Reports, and MIND Reports, ensuring compliance with internal policies and regulatory expectations.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation.
. Collect customer/market feedback on the product quality issue and report to relevant parties for rectification, countermeasure action & product improvement activity.
Build proactive and reactive capabilities by identifying recurring risks, developing reusable diagnostics and automation, and turning customer insights into actionable feedback and improvements for Support, Product, and Engineering.
Production Stability & Support: Diagnose, troubleshoot, and resolve production issues post-cutover, collaborating with developers and architects to maintain system stability.